Senior Manager, Customer Success Architecture (DevOps)

TL;DR

Senior Manager, Customer Success Architecture (DevOps): Leading a regional team of architects to drive enterprise customer adoption and digital transformation through hirify.global’s platform with an accent on technical strategy, business outcomes, and DevSecOps practices. Focus on coaching high-performing teams, managing complex customer relationships, and translating technical capabilities into measurable business value.

Location: Must be based in the United States (Remote).

Compensation: $129,680 – $343,920 per year (plus sales incentives).

Company

hirify.global is the world’s leading AI-powered developer platform, enabling millions of developers and organizations to build, scale, and deliver secure software.

What you will do

• Lead and mentor a team of Customer Success Architects to drive adoption and deliver measurable business outcomes for enterprise clients.
• Partner with internal stakeholders across Product, Engineering, and Marketing to represent the voice of the customer and shape engagement strategies.
• Recruit, retain, and develop top-tier talent while fostering a culture of innovation and accountability.
• Track and report on key adoption and deployment metrics to demonstrate business impact and guide team priorities.
• Support escalations, renewals, and expansion activities by ensuring technical alignment with customer goals.

Requirements

• Must be based in the United States.
• 7+ years of experience in technical consulting, consultative selling, or related industry experience (or equivalent combination of education and experience).
• 3+ years of project/product management or technical lead experience, or 1+ year of formal/informal people management.
• Ability to travel up to 25% to serve business or client needs.
• Strong business and technical acumen with experience in leading high-performing, customer-facing teams.

Nice to have

• Deep experience in regulated industries such as financial services, manufacturing, healthcare, or public sector.
• Proficiency in DevOps tools and software development practices, including SAST, DAST, and SCA.
• 9+ years of experience in the software development platform industry.

Culture & Benefits

• Remote-first work environment.
• Competitive pay with annual bonus and stock rewards.
• Generous learning and growth opportunities.
• Inclusive culture focused on diversity and employee well-being.