Customer Success Manager (AI)

TL;DR

Customer Success Manager (AI): Managing a portfolio of not-for-profit customers to drive adoption and value realization of hirify.global solutions with an accent on responsible AI integration and human-led engagement. Focus on building scalable success programs, managing stakeholder relationships, and ensuring long-term customer retention.

Location: Must be based in Australia or New Zealand, with hours aligned to AEST/AEDT. Role is remote-first but may require occasional on-site customer visits.

Company

hirify.global powers social impact through purpose-driven technology and responsible AI, helping organizations make a greater difference in the world.

What you will do

• Own the end-to-end success of a mid-market customer portfolio, focusing on adoption, engagement, and retention.
• Drive value realization through structured success plans and outcome-focused engagement.
• Support customers in adopting hirify.global AI capabilities, including data quality and responsible use.
• Act as a point of escalation to coordinate resolution across internal teams.
• Share structured customer insights and feedback on AI features to inform product development.

Requirements

• Must be based in Australia or New Zealand.
• Strong experience with Raiser’s Edge NXT or similar hirify.global products.
• Proven experience in driving adoption, change management, or value realization initiatives.
• Ability to manage multiple stakeholders and navigate complex customer environments.
• Strong judgment in decision-making and risk escalation.
• Ability to use AI tools responsibly with appropriate human oversight.

Culture & Benefits

• Remote-first organization.
• Commitment to an inclusive work environment and equal opportunity employment.
• Focus on innovation, trust, and human expertise in the social impact sector.