Customer Success Manager (Healthtech)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Customer Success Manager (Healthtech): Driving client loyalty and product adoption for a preventative insurance platform with an accent on B2B relationship management and stakeholder engagement. Focus on building the CSM function in Belgium, optimizing the customer journey, and acting as the voice of the customer to internal product teams.
Location: Must be based in Belgium (Remote or hybrid via co-working hubs in Ghent, Brussels, or Antwerp).
Company
is a leading healthtech company integrating insurance, prevention, and care into a single user experience, serving over 1 million members.
What you will do
- Ensure successful onboarding of new administrators and provide advanced product education.
- Promote health services to drive massive adoption among employees and admins.
- Build and maintain strong relationships with key stakeholders and C-suite executives.
- Collaborate with Key Account Managers during renewal periods to minimize churn and identify upsell opportunities.
- Act as the voice of the customer to influence product development and service improvements.
- Help build the CSM team in Belgium by creating processes, documentation, and the CSM playbook.
Requirements
- Minimum 3 years of experience in customer success or account management.
- Fluent in Dutch and English (French is a strong plus).
- Proven ability to lead cross-functional projects with Product, Sales, and Engineering teams.
- Strong analytical skills with the ability to create data-driven reports.
- Client-centric mindset with experience delivering tailored solutions to key stakeholders.
- Ability to work independently and adapt quickly in a fast-paced environment.
Culture & Benefits
- Flexible working hours and vacation policy.
- Comprehensive health insurance coverage for employees and their families.
- Generous equity packages and fair rewards.
- Dedicated coaching from day one to support personal and professional growth.
- Top-tier equipment including Macbook Pro and noise-canceling headphones.
- Learning and training budget for conferences and books.
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