Senior Onboarding Client Services Specialist (HRTech)

TL;DR

Senior Onboarding Client Services Specialist (HRTech): Delivering seamless and compliant onboarding experiences for global customers and their employees with an accent on enterprise-level workflows and service delivery. Focus on optimizing onboarding processes, managing complex client escalations, and ensuring high-quality service level agreements (SLAs).

Location: Fully hirify.global, work from anywhere

Salary: $35,250 — $79,300 USD

Company

A global HR platform enabling businesses to recruit, pay, and manage international teams compliantly.

What you will do

• Serve as the primary point of contact for onboarding-related topics, providing expertise on global compliance.
• Manage high-touch onboarding workflows for enterprise-level clients.
• Execute and evaluate employee onboardings to improve quality and communication.
• Collaborate with Customer Operations, Care, and Sales to meet strict SLAs.
• Maintain internal knowledge bases, documentation, and FAQs.
• Partner with Mobility, Benefits, and Payroll teams to ensure a seamless experience.

Requirements

• Significant experience in customer-facing roles such as solutions consulting, onboarding, or service delivery.
• Strong knowledge of onboarding best practices and global employment landscapes.
• Proven ability to design and manage customer workflows and project implementation plans.
• Proficiency with SaaS platforms and exceptional written and verbal communication.
• English: Full fluency required.
• Location: Fully hirify.global, work from anywhere.

Nice to have

• Experience in HR professional services or HR operations.
• Familiarity with Zendesk or similar ticketing tools.
• Additional language proficiency.

Culture & Benefits

• Work from anywhere with flexible working hours and asynchronous communication.
• Flexible paid time off and 16 weeks of paid parental leave.
• Equity through stock options and a dedicated learning budget.
• Home office budget and IT equipment provided.
• Mental health support services.

Hiring process

• Asynchronous profile review.
• Interviews with recruiter, hiring manager, peer, and senior manager.
• Bar Raiser interview.
• Asynchronous offer and prior employment verification.