Customer Success Manager (AI)

TL;DR

Customer Success Manager (AI): Ensuring successful deployments and fostering long-term client relationships for a hospitality-specific AI platform with an accent on onboarding and portfolio growth. Focus on minimizing time-to-value for Mid-Market and SMB accounts and collaborating with product teams to inform the roadmap.

Location: Remote (Indonesia)

Company

hirify.global is a hospitality-specific AI platform utilized by over 20,000 hoteliers across 100+ countries to modernize hotel operations.

What you will do

• Lead all aspects of the client onboarding process, including requirement gathering, webinars, and initial account setup.
• Develop deep product expertise to effectively communicate the value and impact of Canary's solutions to clients.
• Manage a book of Mid-Market and SMB accounts, partnering with clients to achieve their goals and minimize time-to-value.
• Build strong relationships with key stakeholders to identify pain points and expansion opportunities.
• Collaborate with Sales to close growth opportunities and provide client feedback to the Product team.
• Act as a trusted advisor, resolving client challenges while ensuring alignment with company strategic goals.

Requirements

• 3–5 years of Customer Success experience within a SaaS environment.
• Bachelor’s degree.
• Proven track record of managing clients through complex technical onboarding challenges.
• Strong organizational and time-management skills for managing large account portfolios.
• English language proficiency is required.
• Must be based in Indonesia.

Nice to have

• Proficiency in Thai language.
• Familiarity with hospitality technology.

Culture & Benefits

• Monthly "Canary Days" providing company-wide days off to ensure the team recharges.
• Self Improvement Club with a dedicated budget for personal goal achievement.
• Budget for cross-functional professional development conversations.
• Travel stipend for visiting company offices in New York, San Francisco, or Dallas.
• Personal travel credits for stays at hotels utilizing Canary technology.