Senior Client Success Manager (Telecom, Energy & Utilities)

TL;DR

Senior Client Success Manager (Telecom, Energy & Utilities): Managing high-value client relationships and driving revenue retention within the property intelligence ecosystem with an accent on strategic account planning, contract negotiation, and cross-functional collaboration. Focus on resolving complex client issues, overseeing platform integrations, and ensuring long-term customer satisfaction in a matrixed corporate environment.

Location: Must be based in or able to commute to Dallas, TX (Hybrid: 1 day/week in office)

Salary: $72,001–$90,002 USD (plus incentive component)

Company

hirify.global is a global property intelligence firm with 5,000 employees, providing data and insights to drive the world's largest asset class.

What you will do

• Manage relationships with Telecom, Energy, and Utilities clients as the primary point of contact.
• Drive revenue retention through deep understanding of client business models, fee structures, and contractual agreements.
• Negotiate renewal contracts and lead client migration or conversion strategies.
• Collaborate with product and operations teams to resolve escalations and ensure service expectations are met.
• Identify potential account issues proactively and implement effective problem-solving solutions.
• Support account management team growth by providing client overviews and feedback on business opportunities.

Requirements

• 5+ years of experience in client success, account management, or sales.
• Must be based in or able to commute to Dallas, TX.
• Proven success working in a matrixed corporate environment.
• Strong executive presence and influencing skills.
• Proficiency in Microsoft Office, specifically Excel.
• Experience in the technology or software industry is preferred.

Culture & Benefits

• Hybrid work model with 1 day per week in the office.
• Comprehensive health coverage including mental health support.
• 401(k) retirement plan with company match.
• Generous PTO, 11 paid holidays, and 16 weeks of fully paid parental leave.
• $400 annual well-being stipend and tuition assistance up to $5,250.
• Access to a world-class self-development portal.