Client Success & Implementation Manager

TL;DR

Client Success & Implementation Manager (SaaS): Managing a portfolio of key accounts and leading onboarding processes for the Wisp platform with an accent on client adoption, data integrity, and project milestones. Focus on building strategic partnerships, refining implementation playbooks, and ensuring seamless transitions from onboarding to long-term success.

Location: Must be based in or able to work from the La Crosse, Wisconsin office

Salary: $65,000–$85,000 USD per year

Company

A global leader in software solutions providing stability and expertise to help organizations optimize their physical environments and real estate portfolios.

What you will do

• Own the end-to-end relationship and commercial outcomes for a dedicated portfolio of key accounts.
• Drive platform adoption, data integrity, and ongoing optimization through proactive health management and QBRs.
• Manage the full renewal process, including forecasting, risk assessment, and contract negotiations.
• Lead new client kick-off calls, define project timelines, and ensure all onboarding milestones are met.
• Conduct platform training for client administrators and end-users to ensure immediate time-to-value.
• Collaborate with internal Sales, Product, and Support teams to advocate for client needs and improve internal processes.

Requirements

• Must be based in or able to work from the La Crosse, Wisconsin office.
• 1-3 years of experience in client onboarding, implementation, or technical account management.
• Strong organizational skills with a focus on process, checklists, and project completion.
• Ability to explain complex technical information to non-technical users.
• Tech-savvy mindset with a passion for learning new software and solving problems.
• Proven ability to collaborate across departments and synthesize client feedback.

Nice to have

• Direct experience onboarding clients for a B2B SaaS product.
• Experience creating training materials or process documentation.
• Familiarity with project management tools.

Culture & Benefits

• Competitive compensation package including health, dental, and vision benefits.
• Robust retirement plan and financial planning support.
• Flexible work environment prioritizing work/life balance.
• Opportunities for career development and professional growth.