Customer Success Manager, Strategic

TL;DR

Customer Success Manager, Strategic: Manage the long-term success of hirify.global’s largest strategic accounts by building partnerships, driving product adoption, and supporting evangelism with franchise owners and end users. Focus on analyzing engagement KPIs, handling enhancement requests and escalations, and delivering business reviews that reinforce product value.

Location: US Remote

Salary: $111,800–$167,600 USD (base salary range; variable commission plan eligible)

Company

hirify.global provides software that helps businesses improve operations and customer outcomes.

What you will do

• Develop and maintain strong relationships with corporate contacts across strategic accounts.
• Coach and train corporate staff, franchise owners, and end users on product best practices and workflows.
• Collaborate with customers and product managers to manage product enhancement requests and act as a subject matter expert for custom features.
• Drive initiatives to increase product adoption, customer satisfaction, and evangelism.
• Analyze user engagement data, report KPIs regularly, and turn insights into actionable recommendations.
• Serve as an escalation point for customer support tickets and maintain accurate account/contact records.

Requirements

• 5+ years of experience managing multiple accounts and/or projects with a proven track record of success.
• Strong account management and project management skills with strict attention to detail.
• Ability to quickly learn new software and identify opportunities to use it to full potential.
• Proactive problem-solving mindset to address roadblocks, risks, and ambiguity with creative solutions.
• Excellent communication and organizational skills; ability to adapt quickly (“roll with the punches”).
• Travel: < 15% nationwide.

Culture & Benefits

• Flexible time off and support for autonomous work, plus onboarding and leadership training.
• Comprehensive health and wellness benefits including company-paid medical, dental, and vision, plus FSA/HSA and 401k match.
• Telehealth options (including One Medical) and additional family support benefits (e.g., parental leave, fertility services support).
• Variable commission plan eligibility and total compensation includes equity.

Hiring process

• Recruitment may use automated and AI-assisted tools to improve efficiency and candidate experience; hiring decisions are made by hiring teams.