Customer Success Manager (Enterprise)

Location: Must be based in the United States (Remote)

Salary: $86,600 – $139,000 USD (plus variable commission)

Company

hirify.global is a leading software platform built to power the trades, helping contractors scale their businesses through end-to-end automation.

What you will do

• Manage a portfolio of 20 high-value enterprise customers, ensuring strong growth and retention.
• Develop and maintain Executive Success Plans that align automation strategy with customer KPIs.
• Conduct recurring Executive Business Reviews to track performance and product roadmap alignment.
• Facilitate strategic onsite visits, automation workshops, and change management sessions.
• Partner with internal Max Specialists to ensure seamless onboarding and cross-product integration.
• Surface actionable product feedback to internal teams to improve velocity and customer experience.

Requirements

• Must be based in the United States
• 4+ years of experience in account management, enterprise customer success, or strategic consulting.
• Proven track record of managing complex SaaS accounts with executive stakeholders.
• Strong ability to analyze data sets and translate insights into strategic recommendations.
• Excellent executive communication and facilitation skills.
• Ability to travel nationwide approximately 30% of the time.

Culture & Benefits

• Comprehensive health, dental, and vision insurance with 100% employer-paid options.
• 401k match and financial planning tools.
• Flexible time off and autonomous work environment.
• Support for life stages including parental leave, fertility services, and adoption reimbursement.
• Leadership training and ongoing professional development opportunities.