Customer Success Manager (Enterprise)

TL;DR

Customer Success Manager (Enterprise): Managing a portfolio of strategic, growth-oriented customers within the Max program with an accent on automation strategy, executive engagement, and measurable business outcomes. Focus on driving product adoption, identifying expansion opportunities, and facilitating onsite strategic workshops to ensure long-term value realization.

Location: Must be based in the United States (Remote)

Salary: $86,600 – $139,000 USD (plus variable commission)

Company

hirify.global is a leading software platform built to power the trades, helping contractors scale their businesses through end-to-end automation.

What you will do

• Manage a portfolio of 20 high-value enterprise customers, ensuring strong growth and retention.
• Develop and maintain Executive Success Plans that align automation strategy with customer KPIs.
• Conduct recurring Executive Business Reviews to track performance and product roadmap alignment.
• Facilitate strategic onsite visits, automation workshops, and change management sessions.
• Partner with internal Max Specialists to ensure seamless onboarding and cross-product integration.
• Surface actionable product feedback to internal teams to improve velocity and customer experience.

Requirements

• Must be based in the United States
• 4+ years of experience in account management, enterprise customer success, or strategic consulting.
• Proven track record of managing complex SaaS accounts with executive stakeholders.
• Strong ability to analyze data sets and translate insights into strategic recommendations.
• Excellent executive communication and facilitation skills.
• Ability to travel nationwide approximately 30% of the time.

Culture & Benefits

• Comprehensive health, dental, and vision insurance with 100% employer-paid options.
• 401k match and financial planning tools.
• Flexible time off and autonomous work environment.
• Support for life stages including parental leave, fertility services, and adoption reimbursement.
• Leadership training and ongoing professional development opportunities.