Salesforce Senior Analyst (AI)

TL;DR

Salesforce Senior Analyst (AI): Leading the discovery, design, and implementation of global Salesforce solutions with an accent on Sales Cloud, Service Cloud, and emerging AI technologies like Agentforce and Data Cloud. Focus on translating complex business requirements into scalable configurations, managing the full delivery lifecycle, and driving continuous improvement across the global ecosystem.

Location: Must be based in Charlotte, North Carolina

Company

hirify.global is a Fortune 500 global water technology company dedicated to solving critical water challenges through innovative and sustainable solutions.

What you will do

• Partner with stakeholders to gather, document, and clarify business requirements for Salesforce enhancements.
• Configure and support Salesforce features including flows, custom objects, validation rules, and dashboards.
• Translate business needs into functional specifications, user stories, and process documentation.
• Design and implement solutions leveraging AI Agentforce and Data Cloud capabilities.
• Collaborate with cross-functional teams on releases, UAT, and post-release validation.
• Ensure all solutions align with hirify.global’s global Salesforce standards and best practices.

Requirements

• Bachelor’s degree in MIS, Computer Science, or related field with 5–7 years of experience.
• 4+ years of experience as a Salesforce Administrator or Analyst.
• Hands-on experience with Sales Cloud, Service Cloud, and Experience Cloud.
• Salesforce Administrator certification (ADM-201).
• Strong proficiency in Agile or Scrum methodologies.
• Ability to work onsite in Charlotte, North Carolina.

Nice to have

• Salesforce Business Analyst Certification (BA-201).
• Experience with Agentforce, Data Cloud, and advanced Flow capabilities.
• Familiarity with data migration and integration tools.

Culture & Benefits

• Commitment to sustainability and global water impact.
• Inclusive workplace with active Employee Resource Groups (ERG).
• Paid volunteer program through hirify.global Watermark.
• Equal Employment Opportunity and Affirmative Action employer.