Growth Customer Manager

TL;DR

Growth Customer Manager (SaaS): Driving account expansion and revenue growth for a digital intelligence platform with an accent on identifying upsell opportunities and managing customer health. Focus on proactive engagement, consultative sales, and seamless collaboration with the core Sales organization to maximize deal potential.

Location: Must be based in or able to work from the office in Prague, Czech Republic

Company

hirify.global is a global digital intelligence platform that empowers businesses to understand online behavior and make data-driven decisions.

What you will do

• Identify and proactively pursue upsell opportunities within the existing customer base.
• React to real-time customer behavioral signals to determine the optimal moment for engagement.
• Transition customers to higher-value packages and partner with Sales for complex enterprise deal handovers.
• Address cancellation risks and proactively work to prevent churn.
• Demonstrate product value through strategic guidance and consultative support.

Requirements

• Must be based in or able to work from the office in Prague
• Proven experience in a customer-facing role such as CSM, Account Management, or Inside Sales.
• Strong consultative skills and ability to build trust with diverse business stakeholders.
• Proficiency in English required
• Experience with Salesforce is considered an advantage.

Culture & Benefits

• Modern office environment in the DOCK IN area of Prague 8.
• Comprehensive benefits including 5 weeks of vacation, birthday leave, and sick days.
• Access to equity programs and company shareholding.
• Top-tier hardware including MacBook Pro M3 and ergonomic workstations.
• Regular team-building events, lunches, and social activities.
• Opportunities for career growth through personalized coaching and learning solutions.