Customer Success Manager (SaaS)

Location: Remote; location is not a requirement. Ideal availability overlaps with North American timezones. International contractor hiring is available; employees can be based in the United States, European Union, or Australia.

Salary: Contractors: USD 72,000–106,700 annually. US employees: USD 66,385.10–98,379.04 gross annually. Additional performance-based compensation may apply.

Company

hirify.global builds software that enables short-term rental businesses to manage and grow their operations.

What you will do

• Own quarterly revenue targets through subscription upgrades, annual conversions, feature adoption, and additional products and services.
• Build and manage a pipeline of expansion opportunities while maintaining accurate CRM records, forecasts, and performance data.
• Conduct proactive customer outreach, consultative sales conversations, product demonstrations, and workshops.
• Help customers adopt revenue-generating features such as Direct Booking, Dynamic Pricing, and Upsells.
• Manage strategic accounts through QBRs, recommendations, and ongoing growth conversations.
• Share customer feedback with product and support teams while collaborating cross-functionally.

Requirements

• 3+ years of experience in Customer Success, Account Management, Account Executive, or a similar customer-facing role, ideally in SaaS.
• Experience carrying revenue quotas and consistently meeting or exceeding targets.
• Strong commercial mindset with consultative selling, pricing discussions, objection handling, and closing skills.
• Excellent communication and presentation skills across email, video calls, and customer meetings.
• Experience managing sales pipelines, CRM records, follow-ups, and performance data.
• Self-motivation, adaptability, technical curiosity, problem-solving ability, and cross-functional collaboration skills.

Nice to have

• Experience in short-term rentals, hospitality technology, property management, or revenue management.

Culture & Benefits

• Remote-only, fully distributed work environment with autonomy and a results-focused culture.
• Contractor or employee engagement options depending on location and status.
• Up to 40% of salary available through an annualized performance bonus pool, paid quarterly based on quota attainment.
• Equity options, including RSUs, plus eligibility for performance share units.
• 35 days off per year, self-serve public holidays, and parental leave.
• US employees receive healthcare options, including EPO, PPO, and HSA, plus a 401(k).

Hiring process

• Compensation bands and applicable salary details are shared during the interview process.