Enterprise Account Manager (Fintech)

Location: Shanghai, China

Company

Airwallex provides an integrated payments and financial platform for global businesses, covering business accounts, payments, spend management, treasury, and embedded finance.

What you will do

• Manage relationships with enterprise-level accounts and identify upsell opportunities.
• Handle day-to-day customer queries and issues, coordinating with internal and external stakeholders through resolution.
• Lead monthly and quarterly business reviews with clients, including data analysis, optimization recommendations, and product promotion.
• Educate customers on Airwallex products, clarify expectations, and improve the customer experience.
• Identify root causes, propose process improvements, submit change requests, and provide feedback to relevant business areas.
• Comply with regulations, policies, and standards while contributing to an effective risk culture.

Requirements

• At least 3 years of experience in a B2B customer-facing role within the financial or software solutions industry.
• Experience managing customer relationships and improving user experience.
• Clear written and verbal communication in English and Mandarin.
• Ability to build and leverage internal and external networks to resolve customer issues.
• Ability to manage different customer interactions, including difficult conversations and expectation management.
• Strong lateral thinking, time management, and willingness to learn in a fast-paced environment.

Nice to have

• Experience in the payments industry.

Culture & Benefits

• Work with a global team of more than 2,300 people across 27 offices.
• Operate in a fast-paced environment focused on ownership, curiosity, collaboration, and measurable impact.
• Work on complex problems in global banking and financial infrastructure.