Customer Success Manager, MidMarket (SaaS)

TL;DR

Customer Success Manager (SaaS): Driving high customer retention and renewal rates for MidMarket clients in the US and LATAM regions with an accent on relationship management and pipeline optimization. Focus on aligning hirify.global features with client business value, managing renewals against ARR targets, and executing efficient onboarding processes.

Location: São Paulo

Company

hirify.global is a leading brand visibility platform providing AI-driven insights across SEO, content marketing, and paid media to help brands command their online presence.

What you will do

• Drive retention and renewal rates by managing the renewal pipeline and identifying upsell/cross-sell opportunities.
• Build and nurture strategic relationships with key stakeholders to act as a trusted advisor.
• Collaborate with stakeholders to link marketing workflows to the business value delivered by hirify.global.
• Advocate for customer needs and feedback internally to drive product improvements.
• Execute consistent and efficient onboarding and implementation for new customers.
• Identify growth opportunities and collaborate with Sales and Marketing for account expansion.

Requirements

• 3-5+ years of experience in Customer Success or Account Management, preferably in MarTech or SaaS.
• Proven track record of building relationships with various levels of seniority.
• Ability to deliver renewal results against a quota and manage Books of Business against ARR targets.
• Strong verbal and written communication skills for both technical and non-technical audiences.
• General understanding of SEO, SEM, content marketing, analytics, CRM, and marketing automation.
• Experience with upselling and generating qualified leads.

Nice to have

• Ability to navigate ambiguity in a rapidly changing global environment.
• Experience working with international companies.

Culture & Benefits

• Unlimited PTO.
• Comprehensive health and travel insurance.
• Paid parental leave and Employee Assistance Program.
• Employee Resource Groups and a dedicated Relief Fund.

Hiring process

• Resume review by the Talent Acquisition team with feedback typically within three working days.
• Detailed interviews focusing on professional background, work style, and personality.
• Online meetings requiring a laptop/desktop and camera for visual communication.