Academic Success Manager (EdTech)

TL;DR

Academic Success Manager (EdTech): Driving renewals and customer satisfaction through faculty and student engagement with an accent on adoption, usage, and strong implementation. Focus on building strategic engagement plans, monitoring adoption metrics, and identifying growth opportunities to ensure educational outcomes.

Location: Brasil - São Paulo

What you will do

• Act as a trusted partner for customers to integrate platforms into daily academic practice via training and end-user sessions.
• Build and review engagement plans for key accounts to achieve educational goals and drive usage.
• Monitor adoption metrics and track usage to generate actionable customer insights and prevent risks.
• Oversee the renewals pipeline and targets in close partnership with Account Managers.
• Identify and collaborate on upsell and cross-sell opportunities within existing accounts.
• Lead the onboarding and implementation process for customers.

Requirements

• Ability to work with high autonomy and ownership in a fast-paced environment.
• Strong results-oriented mindset with a high sense of accountability for business goals.
• Proven experience in customer relationship management and building stakeholder partnerships.
• Strategic and analytical thinking skills to translate business needs into actionable plans.
• Collaborative profile comfortable leveraging AI-driven tools to improve efficiency.
• Location: Must be based in São Paulo, Brasil

Culture & Benefits

• Access to country-specific benefits tailored to the employee's location.
• Commitment to a fair and accessible hiring process with accommodations for disabilities.
• Equal opportunity employer promoting diversity regardless of race, gender, or national origin.