Customer Success Manager (Cybersecurity)

TL;DR

Customer Success Manager (Cybersecurity): Managing the customer lifecycle and adoption of deep observability pipeline technology with an accent on value recognition, retention, and churn reduction. Focus on building trusted advisor relationships, mapping customer journeys, and collaborating cross-functionally to maximize technology investment.

Location: Must reside in the Sao Paulo, Brazil area

Company

hirify.global provides a deep observability pipeline that helps large organizations eliminate security blind spots and optimize hybrid cloud infrastructure.

What you will do

• Develop trusted advisor relationships aligned with customer business goals and strategies.
• Map the customer journey and standardize touchpoints to identify opportunities for continuous improvement.
• Monitor usage and adoption data to maintain accurate customer health scores.
• Partner with Sales, Channel Partners, and Renewals teams to identify and drive expansion opportunities.
• Collaborate cross-functionally with Product, Engineering, and Support to deliver an exceptional customer experience.
• Drive subscription revenue retention and reduce churn through increased product adoption.

Requirements

• 5+ years of experience in customer success.
• Must reside in the Sao Paulo, Brazil area.
• Professional proficiency in English and Portuguese for business and technical conversations.
• Working knowledge of cybersecurity, cloud, and networking markets.
• Strong communication, negotiation, and consensus-building skills.
• Ability to travel within the US.

Culture & Benefits

• Certified as a Great Place to Work.
• Opportunity to work with Fortune 100 enterprises and global mobile network providers.
• Collaborative environment with cross-functional exposure to multiple technical and business teams.