Director, Accounts Management (Fintech)

Location: Remote within the United States

On-target earnings: $275,000–$350,000 per year in CA, WA, NY, NJ, and CT; $243,750–$318,750 per year in all other U.S. states.

Company

Affirm provides transparent buy-now-pay-later credit without hidden fees or compounding interest.

What you will do

• Set the vision and strategy for account management across large, complex merchant partners.
• Lead and develop a high-performing organization with clear accountability and scalable execution.
• Drive retention, growth, product adoption, operational health, and long-term partnership value.
• Build trusted relationships with executive stakeholders and manage complex decisions, escalations, and portfolio priorities.
• Influence commercial strategy through merchant insights, portfolio trends, and market dynamics.
• Partner with Product, Sales, Marketing, Analytics, Risk, Finance, and Operations to deliver outcomes at scale.

Requirements

• 12+ years of experience in account management, strategic partnerships, customer success, business development, consulting, or related commercial leadership roles.
• Deep commercial leadership and people leadership experience in complex, customer-facing organizations.
• Experience shaping organizational strategy, operating models, and cross-functional decisions.
• Ability to influence senior stakeholders, negotiate priorities, and drive measurable outcomes across enterprise partnerships.
• Strong business judgment, analytical thinking, communication, and relationship-building skills.
• Experience in fintech, payments, commerce, SaaS, or technology-driven industries is preferred.

Culture & Benefits

• Remote-first work model within the country of employment.
• Affirm covers medical premiums for employees and dependents, with dental and vision coverage.
• Flexible spending stipends for technology, food, lifestyle, and family-forming expenses.
• Competitive vacation and holiday schedules.
• Employee stock purchase plan with discounted shares.
• Visa sponsorship is not available for this position.