Director, Accounts Management (Fintech)

TL;DR

Director, Accounts Management (Fintech): Leading and growing long-term partnerships with enterprise merchant partners with an accent on commercial strategy, portfolio growth, and executive stakeholder management. Focus on building high-performing teams, driving product adoption, and aligning merchant needs with company priorities.

Location: Remote (USA). Visa sponsorship is not available for this position.

Salary: $243,750 – $350,000 per year (OTE)

Company

Affirm is a fintech company reinventing credit with a transparent "buy now, pay later" model without hidden fees.

What you will do

• Set the vision and strategy for Account Management across a portfolio of large, complex merchant partners.
• Lead and develop a high-performing organization, driving accountability and scalable execution.
• Drive portfolio performance across retention, growth, product adoption, and long-term partnership value.
• Build trusted relationships with executive stakeholders at strategic merchants to navigate complex business challenges.
• Influence broader commercial strategy through insights gathered from merchant partnerships and market dynamics.
• Partner cross-functionally with Product, Sales, Marketing, and Finance leaders to deliver business outcomes at scale.

Requirements

• 12+ years of experience in account management, strategic partnerships, customer success, or commercial leadership.
• Proven ability to shape strategy and drive measurable business outcomes across large enterprise partnerships.
• Experience influencing organizational strategy and operating models in high-growth or complex environments.
• Strong business judgment and analytical thinking for solving undefined problems with long-term impact.
• Exceptional communication skills and experience engaging with executive-level stakeholders.
• Must be based in the USA; visa sponsorship is not available.

Nice to have

• Experience in fintech, payments, commerce, or SaaS industries.

Culture & Benefits

• Remote-first culture allowing work from almost anywhere within the USA.
• 100% subsidized medical, dental, and vision coverage for employees and dependents.
• Generous flexible spending wallets for technology, food, lifestyle, and family forming expenses.
• Employee stock purchase plan (ESPP) enabling discounted share purchases.
• Competitive vacation and holiday schedules to support work-life balance.