Customer Service Sales Specialist I

TL;DR

Customer Service Sales Specialist I (Sales): Providing high-quality service and promoting hirify.global products through acquisition, up-selling, and retention with an accent on customer experience and sales goal achievement. Focus on consulting with customers to determine needs and resolving basic account maintenance issues.

Location: Onsite in Kotzebue, AK

Company

hirify.global is a leading communications and technology services provider in Alaska, delivering critical connectivity to some of the most remote communities in North America.

What you will do

• Promote hirify.global products and solutions through proactive acquisition, up-selling, and cross-selling.
• Provide a first-class customer service experience and handle inquiries and complaints professionally.
• Meet and exceed all established performance and sales goals/metrics.
• Consult with customers to identify their specific needs and recommend optimal plans and products.
• Maintain current knowledge of hirify.global products, pricing plans, and competitor offers.
• Utilize technology-based applications to provision and troubleshoot services for customers.

Requirements

• Must be based in Kotzebue, AK.
• High School diploma or equivalent (or the ability to obtain one within one year of employment).
• Minimum of six months of general work experience.
• Excellent command of the English language.
• Proficient computer skills and knowledge of MS Office (Outlook, Teams, Word, Excel).
• Reliable transportation for occasional travel between retail locations and offices.

Nice to have

• Previous experience in customer service and sales.
• Telecommunications industry experience.
• Relevant telecom industry or job-specific certifications.

Culture & Benefits

• Collaborative environment that celebrates unique perspectives and diversity.
• Opportunities for cross-training to strengthen computer-related technical skills.
• Entry-level role with structured support from peers and management for professional growth.
• Commitment to equal opportunity and community empowerment.