Technical Account Manager (E-commerce)

TL;DR

Technical Account Manager (E-commerce): Managing enterprise customer relationships and providing technical guidance for platform integration and architecture with an accent on platform adoption and technical strategy. Focus on translating business needs into actionable feature requests and overseeing the technical health of high-value accounts.

Location: New York, NY, USA. Relocation and VISA support available.

Compensation: USD 150,000 - 170,000 yearly

Company

SCAYLE is one of the fastest-growing enterprise commerce platforms in the world, enabling brands and retailers to realize their D2C ambitions through innovation and data.

What you will do

• Own and manage technical relationships for 5-10 enterprise customers.
• Act as a trusted advisor for platform usage, integration best practices, and architecture decisions.
• Translate complex customer requirements into actionable feature requests to influence the product roadmap.
• Drive proactive adoption of product features by mapping them to business needs.
• Coordinate technical escalations with solution engineering, support, and product teams.
• Lead technical QBRs, integration reviews, and roadmap alignment workshops.

Requirements

• Bachelor’s or Master’s degree in Computer Science, Information Systems, Engineering, or similar experience.
• 5+ years in enterprise e-commerce, SaaS platforms, or digital consulting.
• Proven experience in technical customer-facing roles such as TAM, Solution Architect, or Senior Consultant.
• Deep understanding of e-commerce architectures (Storefronts, APIs, OMS, PIM, CMS, ERP integrations).
• Familiarity with headless commerce and MACH principles (Microservices, API-first, Cloud-native).
• Strong skills in REST, GraphQL, webhooks, and reading architecture diagrams.

Nice to have

• Experience with platform migrations and pre-/post-sales consulting.
• Familiarity with SCAYLE, Salesforce Commerce Cloud, CommerceTools, SAP Commerce Cloud (Hybris), or Shopify Plus.

Culture & Benefits

• Flexible working times and an international working environment.
• Free choice of hardware and operating system (Mac, Windows, Linux) for both professional and private use.
• 40% discount on the hirify.global online shop.
• Professional training and language courses (German & English).
• Company pension plan and subsidized public transportation tickets.
• Support with relocation and VISA process.