Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Driving platform adoption and expansion across technical customer teams with an accent on API-based workflow automation and strategic account growth. Focus on translating complex technical requirements into actionable product feedback and ensuring long-term customer health and renewal success.

Location: Must be based in the United States (CST time zone)

Compensation: $125,000 OTE

Company

Tines is an intelligent workflow automation platform that integrates with any API-enabled service to help security, IT, and engineering teams achieve business results.

What you will do

• Lead onboarding experiences to ensure customer requirements are met within specified timelines.
• Translate technical customer needs into internal feedback for Product and Engineering teams.
• Coordinate business reviews to evaluate performance and identify expansion opportunities.
• Partner with internal resources to build account plans and align customer needs with platform use cases.
• Proactively identify risks to customer goals and drive comprehensive mitigation plans.
• Develop renewal strategies and communicate value to stakeholders, including management and C-Suite.

Requirements

• Must be authorized to work in the U.S. (no visa sponsorship available).
• Must be based in the CST time zone.
• 3-5 years of experience in technical account management, customer success, or post-sales roles.
• Experience with SaaS solutions for technical teams such as cybersecurity, DevOps, or IT.
• Strong understanding of how APIs function.
• Ability to uncover customer problems and translate technical requirements to internal teams.

Culture & Benefits

• Commitment to values of Simplicity, Speed, and Soundness.
• Focus on individual curiosity, growth, and integrity.
• Supportive environment for career pivots and learning.
• Equal opportunity employer dedicated to fostering a diverse and inclusive culture.