Account Director (CRM)

TL;DR

Account Director (CRM): Driving CRM strategy and global marketing operations for major brands with an accent on customer engagement, loyalty, and lifetime value. Focus on leading client roadmaps, managing senior stakeholders, and overseeing multi-channel campaign delivery.

Location: London, United Kingdom

Company

hirify.global is a world-leading Centre of Excellence specializing in hyper-personalization, marketing automation, and CRM for the world's most admired brands.

What you will do

• Lead and develop CRM and loyalty initiatives for major global brands.
• Design and enhance sophisticated, personalized client communication strategies.
• Manage global client relationships as a strategic partner to drive organic growth.
• Develop project scopes, complex plans, and budgets, ensuring commercial viability.
• Produce high-quality presentations for executive-level client meetings.
• Directly manage and mentor a team of project managers to cultivate a high-performing culture.

Requirements

• 8+ years of experience in Account or Project Management within CRM, digital marketing, or agency environments.
• Proven experience working with large global brands; luxury or automotive sectors are a significant advantage.
• Extensive experience leading teams and managing senior stakeholders across complex global departments.
• Deep knowledge of technical projects and enterprise marketing automation platforms.
• Hands-on familiarity with Salesforce Marketing Cloud or Adobe Marketing Cloud.
• Exceptional communication and presentation skills in English.

Culture & Benefits

• Flat organizational structure with a strong focus on growing internal talent.
• Collaborative environment working with technology specialists from 55+ nationalities.
• Opportunity to work with a global network of 30,000 employees across 150+ offices.
• Culture that values connection, belonging, and the power of differences.