Senior Account Manager (CRM)

Location: London, United Kingdom. Hybrid working with office attendance averaging four days per week.

Company

hirify.global is a global creative agency combining brand experience, customer experience, commerce, data, strategy, and production to build connected brands.

What you will do

• Act as the main client point of contact and manage relationships with key clients.
• Interpret client briefs, challenge requirements where appropriate, and develop briefs and insights for planning and creative work.
• Lead data-driven CRM campaigns, including email and push notification communications, and deliver toolkits for different markets.
• Present creative work, manage feedback, and collaborate with Creative, Strategy, CRM, data, and implementation teams.
• Support audience strategy and ensure campaign plans are technically feasible within the CRM system.
• Estimate and reconcile project costs, manage delivery within budget, support invoicing, troubleshoot issues, and maintain team administration.

Requirements

• Experience in a senior account management role within an agency or related client-services environment.
• Passion for technology and experience working with cross-functional teams.
• Experience managing client briefs, presenting creative work, and handling feedback.
• Understanding of CRM campaigns, including email and push notifications, and data-driven audience planning.
• Ability to coordinate technical implementation, budgets, project reconciliation, and invoicing.
• Availability to work in a hybrid setup from the London office approximately four days per week.

Culture & Benefits

• Collaborative work across Creative, Strategy, CRM, data, implementation, and finance teams.
• Opportunities to contribute to larger strategic opportunities and ambitious client ideas.
• Flexible accommodations can be discussed during the interview process.
• Equal opportunity workplace focused on respect, inclusion, and career progression.