Senior Agent Fleet Front Office (Italian)

TL;DR

Senior Agent Fleet Front Office (Customer Support): Managing and optimizing fleet service solutions and providing high-level support for FleetOnlineSolutions (FOS) with an accent on user administration, SAP integration, and partner satisfaction. Focus on resolving complex help desk issues, training users on digital tools, and ensuring compliance with SOX and internal controls.

Location: Hybrid in Romania

Company

hirify.global is one of the world's largest tire companies, employing approximately 63,000 people and operating across 19 countries.

What you will do

• Serve as the primary Help Desk contact for fleet customers and service providers, delivering first-level support for FleetOnlineSolutions (FOS).
• Administer FOS frontend and backend settings to ensure data accuracy and system efficiency.
• Train users on FOS, eJob, and FOS Mobile applications to drive adoption and engagement.
• Coordinate back-office activities and support Accounts Receivable processes, including VIM invoice approvals.
• Manage end-to-end eCasing and eClaims processes while ensuring compliance with SOX requirements and local regulations.
• Collaborate with stakeholders to implement, test, and enhance system developments.

Requirements

• Bachelor's Degree in Business Administration, Information Systems, Economics, or a related field.
• 2–3 years of experience in Help Desk, Customer Service, or Operations Support.
• Proficiency in SAP (specifically SD and MM modules) and Microsoft Office.
• Fluent English and Italian language skills.
• Strong analytical and problem-solving skills with high attention to detail.
• Must be based in Romania for hybrid work.

Culture & Benefits

• Work within a global team dedicated to shaping the future of mobility.
• Opportunity to contribute to operational excellence and digital transformation.
• Professional environment focusing on innovation and exceeding customer expectations.
• Supportive culture that welcomes applicants from diverse backgrounds.