Trading Customer Support Agent (iGaming)

TL;DR

Trading Customer Support Agent (iGaming): Providing operational support for betting platforms with an accent on processing bets, settling matches, and resolving client inquiries. Focus on maintaining high service standards, managing match data, and collaborating with the trading team to ensure accurate betting information.

Location: Must be based in Bucharest, Romania (Hybrid work available after 3 months)

Company

A leading B2B SaaS provider delivering iGaming software, content, and services to customers worldwide.

What you will do

• Assist clients via email and live chat to resolve betting-related issues.
• Process bets and settle matches according to company policy.
• Investigate and resolve issues regarding missing matches or incorrect results.
• Create activity reports and maintain accurate match data.
• Add missing matches, tournaments, and participants to the system.
• Collaborate with senior colleagues to learn best practices and procedures.

Requirements

• Must be based in Bucharest or able to work from the local office.
• Advanced English proficiency (written and spoken).
• Availability to work in shifts, including weekends.
• Proficiency in MS Office Suite, specifically Excel.
• Strong problem-solving skills and ability to work under pressure.

Culture & Benefits

• Hybrid work schedule available after the first three months.
• Annual leave starting at 22 days, increasing up to 32 days.
• Private medical subscription and daily catered lunch or allowance.
• Access to online learning platforms like Udemy and LinkedIn Learning.
• Office perks including on-site gym, pool, and massage services.