Solutions Analyst (Clinical, MDS 3.0)

TL;DR

Solutions Analyst (Clinical, MDS 3.0): Providing technical end-user support for healthcare providers within the MDS Clinical team with an accent on case management and client relationship building. Focus on leveraging AI tools to enhance user experience and ensuring the accurate application of MDS 3.0 clinical standards.

Location: Remote (Must be located in the US for eligibility)

Salary: $60,000 - $65,000 per year

Company

A leading health tech company providing a platform for long-term and post-acute care providers, utilizing AI to improve healthcare delivery.

What you will do

• Deliver world-class customer support to users via multiple communication channels.
• Manage and prioritize incoming support cases based on severity, re-routing to other departments when necessary.
• Take full ownership of open cases to ensure timely resolution and client satisfaction.
• Create and maintain knowledge base articles for the customer support portal.
• Document all daily communications, transactions, and remedial actions in the CRM system.
• Contribute to the development and improvement of operational tools and processes.

Requirements

• MDS 3.0 Expertise and MDS Coordinator Experience.
• Must be located in the United States.
• Ability to handle clients professionally and confidently in a fast-paced environment.
• Strong critical thinking, time management, and organizational skills.
• Sound understanding of API and service technologies.
• Degree or post-secondary education in Information Technology or a related technical field preferred.

Nice to have

• Prior experience in a technical support position.
• Exposure to AI tools and a desire to leverage them to enhance work productivity.

Culture & Benefits

• Comprehensive health and wellness benefits starting from Day 1.
• Retirement plan matching.
• Flexible Paid Time Off.
• Parental, caregiver, fertility, and adoption support.
• Continuous development support program.
• Inclusive environment with allyship and inclusion communities.