Client Support Analyst (Healthcare)

TL;DR

Client Support Analyst (Healthcare): Managing complex product issues and technical escalations for healthcare revenue cycle customers with an accent on technical troubleshooting, CRM management, and customer education. Focus on resolving high-severity technical issues, leading troubleshooting sessions, and improving internal and external knowledge bases.

Location: Remote (USA). Base pay is determined by US geographic markets.

Salary: $63,964 - $110,872

Company

hirify.global is a global data and technology company powering opportunities for people and businesses through analytics and software across financial services, healthcare, and automotive sectors.

What you will do

• Troubleshoot complex product and technical issues to determine severity and coordinate resolution.
• Lead technical troubleshooting sessions with customers and internal technical teams.
• Manage client-related issues and user configurations using Salesforce CRM.
• Educate and empower customers to maximize the utility of products and services.
• Maintain and update internal and external Knowledge Center Solutions (KCS).
• Monitor the system status and overall health of products.

Requirements

• 2 years of experience in an analytical role providing client support.
• Must be available to assist the team with holiday coverage on a rotational basis.
• Ability to work within US geographic markets.

Nice to have

• Experience in the healthcare IT industry.
• Ability to read 837 and CSV remittance files.
• Bachelor's degree in Business, Healthcare Management, or a related field.

Culture & Benefits

• Comprehensive compensation package including a bonus plan.
• Core benefits: medical, dental, vision, and 401K matching.
• Flexible work environment with remote capabilities.
• Generous time off, including vacation, sick leave, and 12 paid holidays.
• Paid volunteer time off.