Payer Customer Success Associate (Medtech)

TL;DR

Payer Customer Success Associate (Medtech): Supporting health plan customers to ensure seamless service delivery and satisfaction with an accent on operational efficiency, KPI tracking, and cross-functional coordination. Focus on resolving member issues, preparing Quarterly Business Reviews (QBRs), and managing customer documentation via Gainsight and Asana.

Location: Remote (Must be based in the US to be eligible for benefits)

Salary: $31.97 - $36.30 per hour

Company

hirify.global is a global mental health company utilizing an AI-native platform to eliminate barriers to mental healthcare for millions of people worldwide.

What you will do

• Act as a secondary point of contact for assigned customers to ensure seamless service delivery.
• Collaborate with cross-functional teams to resolve customer issues and optimize the member experience.
• Maintain project management documentation and dashboards within Gainsight and Asana.
• Compile Quarterly Business Review (QBR) slide decks by extracting data from Looker and other sources.
• Coordinate the preparation and distribution of member marketing materials and organize customer events.
• Manage incoming client requests and escalations in the account owner's absence.

Requirements

• 2+ years of experience in customer-facing roles, preferably within the healthcare field.
• Prior health plan experience is strongly preferred.
• Bachelor's degree or equivalent professional work experience.
• Technical proficiency with SFTP, ticketing systems, and project management tools.
• Proficiency in Google Suite and a willingness to adopt new software platforms.
• Must be eligible for US-based employment and benefits (401k, HSA, FSA).

Culture & Benefits

• Comprehensive Health, Dental, and Vision insurance starting on day one.
• Employer-sponsored 401(k) match up to 2% and access to HSA/FSA plans.
• Competitive paid time off policies, including vacation, sick leave, and company holidays.
• Generous parental leave (18 weeks for birthing parents, 16 weeks for non-birthing parents).
• Annual professional development reimbursement of up to $1,000.
• Access to a wide range of wellness perks including Noom, Wellhub, and Carrot fertility care.