Client Services Associate II (Medtech)

TL;DR

Client Services Associate II (Customer Support): Managing customer experience for healthcare providers and patients with an accent on triage of inbound communication and account management. Focus on resolving ordering issues, maintaining HIPAA compliance, and utilizing CRM tools to ensure high customer satisfaction.

Location: Remote (US), operating hours Monday - Friday 9a-5p PST

Salary: $27.38 - $39.12 per hour

Company

A diagnostic testing laboratory developing advanced cancer screening solutions.

What you will do

• Triage and respond to inbound communications via phone, chat, e-fax, and email within set service levels.
• Provide ordering support and perform outreach to customers regarding missing information or ordering issues.
• Create and qualify new accounts and resolve portal login and contact management issues.
• Provide detailed information on products and services to current and prospective customers and patients.
• Ensure strict compliance and accuracy when handling sensitive patient information.

Requirements

• High school diploma or equivalent certificate.
• Minimum of 2 years of experience in Client Services, preferably in healthcare.
• Proficiency with Mac, Google Suite, Salesforce, and communication tools (e.g., 8x8 or Vonage).
• Conversational fluency in English and Spanish.
• Ability to work remotely within PST operating hours (9a-5p).

Nice to have

• Experience with commercial diagnostic testing laboratories.
• Knowledge of HIPAA compliance and related best practices.
• Familiarity with cancer screening and primary care workflows.
• Proven track record of high customer satisfaction (CSAT) scores.

Culture & Benefits

• Eligible for equity and cash bonuses.
• Full range of medical, financial, and other corporate benefits.
• Remote-first work environment with a focus on diversity and equal opportunity.