Customer Success Specialist (Medtech)

TL;DR

Customer Success Specialist (Medtech): Supporting health systems and clinical staff in the implementation and adoption of AI-powered diagnostic tools with an accent on clinical workflow integration and client onboarding. Focus on delivering hands-on training, monitoring success metrics, and driving product adoption within major US health networks.

Location: Remote within the U.S. (Requires regular travel to US customer sites up to 50%)

Salary: $80,000 - $100,000 base salary

Company

hirify.global is a healthcare technology company utilizing AI and fundus imaging to redefine the screening and management of ophthalmic and systemic diseases.

What you will do

• Support the end-to-end client onboarding process, including clinical workflow integration and go-live support.
• Deliver hands-on training to healthcare providers and clinic staff both virtually and in-person.
• Build long-term client relationships as the primary resource for product usage and troubleshooting.
• Monitor key success metrics and customer satisfaction to drive retention and growth.
• Identify and align client needs with product solutions to expand adoption.

Requirements

• Bachelor’s or Associate’s degree in healthcare, life sciences, or a technical field (e.g., Nursing, Biomedical Engineering).
• Must be based in the United States.
• Understanding of healthcare environments, clinical workflows, and EHR systems.
• Knowledge of clinical data privacy standards, specifically HIPAA.
• Excellent communication, presentation, and relationship-building skills.
• Ability to manage multiple projects with strong attention to detail.

Nice to have

• Direct patient care experience.
• Experience in customer success or clinical training within medical devices, ophthalmology, or healthcare IT.
• Familiarity with ophthalmic imaging or diabetic retinopathy screening.
• Prior experience in a fast-paced startup environment.

Culture & Benefits

• Competitive compensation including a strong base salary and performance-based bonuses.
• Top-tier health, vision, dental, and commuter benefits.
• Generous monthly health and wellness reimbursement.
• High exposure to business building at the intersection of artificial intelligence and healthcare.
• Opportunity to collaborate with world-class experts from academia, industry, and healthcare provider networks.