Account Success Manager (Earth Sciences)

TL;DR

Account Success Manager (Earth Sciences): Transforming customer sales into long-term success by maximizing product usage and acting as a strategic liaison between accounts and internal teams with an accent on product value optimization and operational rhythms. Focus on building strong stakeholder relationships, tracking KPIs/NPS, and translating customer needs into product development.

Location: Office-based in Sao Paolo, Brazil (occasional travel to client sites required)

Company

hirify.global provides world-leading technology for Earth sciences, helping organizations understand the underground to make better decisions regarding mineral resources, infrastructure, and renewable energy.

What you will do

• Build and maintain loyal relationships with key account stakeholders through a consistent interaction cadence.
• Align client requirements with internal technical experts to deliver targeted onboarding and training.
• Track KPIs, NPS data, and usage metrics to proactively identify risks and opportunities.
• Partner with Strategic Account Managers to identify data-driven opportunities for account expansion.
• Liaise with internal domain specialists to resolve complex technical issues and prevent escalation.
• Represent the voice of the customer to shape product development and onboarding approaches.

Requirements

• 7+ years of relevant industry experience.
• Broad technical proficiency across the hirify.global product portfolio.
• Exceptional interpersonal and influencing skills with high emotional intelligence.
• Strong ability to anticipate roadblocks and provide creative, effective solutions.
• Excellent organizational capabilities to manage a complex portfolio of major accounts.
• Must be based in Sao Paolo, Brazil.

Culture & Benefits

• Competitive salary and flexible working options.
• Employee share purchase plan (available in most locations).
• Continuous learning and career growth opportunities.
• Culture and wellbeing program with personal support resources.
• Paid day each year dedicated to volunteering.
• Vibrant office environment with team events and collaborative culture.