Software Engineer - Customer Escalations (C++)

TL;DR

Software Engineer - Customer Escalations (C++): Diagnosing and resolving complex technical issues for enterprise VDI solutions with an accent on root-cause analysis and C++ debugging. Focus on analyzing logs, reproducing high-performance system failures, and collaborating with internal engineering teams to implement product improvements.

Location: Remote (Must be a U.S. citizen residing on U.S. soil)

Salary: $120,000 – $200,000 per year

Company

hirify.global provides enterprise VDI solutions designed to power today's remote and hybrid workplaces.

What you will do

• Troubleshoot and resolve complex customer issues by analyzing logs and reproducing bugs.
• Collaborate cross-functionally with Product, Engineering, and QA to deliver engineering solutions.
• Document troubleshooting steps, root cause summaries, and knowledge-base content.
• Advocate for customers by identifying issue patterns and recommending product enhancements.
• Participate in on-call rotations to ensure timely support coverage.
• Identify and drive supportability improvements for products, tools, and processes.

Requirements

• 3-5 years of software engineering experience with a focus on customer engineering and support.
• Expertise in architecting, designing, and debugging enterprise software or cloud services using C++.
• Must be a U.S. citizen residing on U.S. soil.
• Proficiency in Python and PowerShell for automation and data analysis.
• Experience with profiling and debugging tools such as WinDBG and Wireshark.
• Knowledge of virtualization/cloud environments (vSphere, AWS, Azure) and OS configuration (Windows/Linux, AD, DNS).

Nice to have

• Familiarity with DevOps, Agile, and CI/CD practices and tools (Git, Perforce, JIRA, Jenkins).

Culture & Benefits

• Competitive base salary with eligibility for a corporate bonus program.
• Employee ownership and 401k with matching contributions.
• Comprehensive health and disability insurance.
• Paid-time off and professional growth opportunities.
• Commitment to a fair, consistent, and secure hiring process.