Director of Customer Marketing (SaaS)

TL;DR

Director of Customer Marketing (SaaS): Leading programs to deepen customer relationships and strengthen executive engagement with an accent on customer advocacy and lifecycle communications. Focus on designing and scaling Executive Advisory Boards and building high-impact storytelling programs to drive retention and loyalty.

Location: Must be based in the US (Remote or Atlanta, GA). This position is not eligible for immigration sponsorship.

Salary: $220,000 – $270,000 per year

Company

hirify.global is an AI-driven digital work platform providing Unified Endpoint Management and Virtual Apps and Desktops to support flexible, secure, work-from-anywhere experiences.

What you will do

• Develop and lead the overall customer marketing strategy across engagement, advocacy, and loyalty.
• Build and manage a customer advocacy program including testimonials, case studies, and references.
• Design and scale Executive Advisory Board (EAB) and Executive Briefing Center (EBC) programs.
• Create high-impact executive events and storytelling programs to showcase measurable customer outcomes.
• Collaborate cross-functionally with Sales, Customer Success, Product Marketing, and Executive Leadership.
• Track and report on program performance metrics related to retention and advocacy.

Requirements

• 10+ years of overall marketing experience.
• 5+ years of experience in customer marketing, advocacy, or executive programs.
• Bachelor’s degree in Marketing, Communications, or Business.
• Experience in B2B SaaS or enterprise technology.
• Must be based in the US; no immigration sponsorship is available.
• Strong executive presence and ability to engage directly with senior leadership.

Culture & Benefits

• Employee ownership and corporate bonus program.
• Comprehensive health insurance and 401k with matching contributions.
• Disability insurance and paid-time off.
• Opportunities for growth within a rapidly expanding AI-driven platform.
• Commitment to inclusiveness and maximizing customer value.