Client Services Manager (Digital Marketing)

Location: Work From Anywhere; an office is located in Englewood, Colorado, United States.

Annual salary: $95,000–$125,000

Company

Privately owned and operated since 2017, the company provides digital marketing services and a predictive analytics platform for the multifamily industry.

What you will do

• Lead, coach, and develop a team of 6–8 account managers serving enterprise and strategic accounts.
• Establish accountability, collaboration, mentorship, regular 1:1s, and continuous feedback.
• Oversee team operations and manage key performance metrics, including retention, response times, and escalation resolution.
• Partner with internal departments to align account strategies and improve client outcomes.
• Lead quarterly initiatives focused on operational efficiency, service innovation, and client success.
• Build scalable workflows and playbooks while maintaining trusted relationships with corporate client contacts and managing escalations.

Requirements

• 6+ years of relevant experience in a customer-facing role.
• 2+ years of digital agency experience.
• 1–3 years of experience leading high-performing teams.
• Strong communication, organizational, problem-solving, learning, and data analysis skills.
• Growth mindset and values-driven approach grounded in curiosity, humility, and authenticity.

Nice to have

• Experience in multifamily, senior living, or student housing.

Culture & Benefits

• Work From Anywhere arrangement and a four-day, 32-hour work week.
• Three weeks of PTO, sick leave, bereavement leave, 11 paid holidays, and paid parental leave.
• 401(k) with a 5% employer match and 75% employer-paid medical, dental, and vision benefits.
• $75 monthly physical wellness reimbursement and $75 monthly mental wellness reimbursement.
• $1,000 annual travel fund after three years, financial wellness subscription, and employee development program.
• Company-sponsored social events, a dog-friendly office, and weekly lunches and snacks for in-office employees.

Hiring process

• Provide several professional references who can speak to relevant experience and skills.