Client Services Manager (Digital Marketing)

TL;DR

Client Services Manager (Digital Marketing): Leading and developing a high-performing team of client service professionals to deliver best-in-class experiences for enterprise accounts in the multifamily industry with an accent on process innovation and strategic growth. Focus on managing performance KPIs, designing scalable workflows, and maintaining high client retention.

Location: Work From Anywhere (WFA)

Salary: $95k - $125k

Company

A digital marketing agency providing sophisticated solutions and a predictive analytics platform, Fiona, specifically for the multifamily industry.

What you will do

• Lead, coach, and develop a team of 6-8 account managers focused on enterprise and strategic accounts.
• Oversee team operations and manage key performance metrics to drive efficiency and growth.
• Develop and implement scalable workflows and playbooks to ensure a consistent client experience.
• Build and maintain trusted relationships with corporate clients and manage high-level account initiatives and escalations.
• Partner cross-departmentally to align account strategies and deliver performance excellence.
• Lead quarterly initiatives to advance operational efficiency and service innovation.

Requirements

• 6+ years of relevant experience in a customer-facing role.
• 2+ years of digital agency experience.
• 1-3 years of experience leading high-performing teams.
• Superb communication skills, growth mindset, and values-driven personality.
• Location: Work From Anywhere (WFA).

Nice to have

• Experience in Multifamily, Senior Living, or Student Housing industries.

Culture & Benefits

• 4-day work week (32 hours).
• Full remote flexibility via Work From Anywhere (WFA) policy.
• 75% employer-paid health benefits (Medical, Dental, Vision).
• 401(k) plan with 5% employer match.
• Wellness reimbursements ($75/month for both physical and mental wellness).
• 3 weeks PTO, 11 paid holidays, and paid parental leave.