Strategic Account Manager (SaaS)

TL;DR

Strategic Account Manager (SaaS): Managing a book of SMB customers to drive retention and expansion through data-driven engagement and value-based selling with an accent on product adoption and MRR growth. Focus on optimizing the customer journey using AI tools and executing consultative discovery to maximize ROI for restaurant teams.

Location: Hybrid (Toronto or Saskatoon, Canada)

Salary: CAD $72,000–$108,000 plus sales commission

Company

hirify.global is a scheduling and payroll platform designed to help over 55,000 restaurants simplify team management and improve performance.

What you will do

• Manage a dynamic portfolio of SMB customers to drive retention, loyalty, and account expansion.
• Utilize usage data and firmographics to identify the next best action and deepen product adoption.
• Conduct consultative discovery and value-based demos to connect customer challenges to measurable ROI.
• Prioritize a pipeline of upsells and add-ons to consistently achieve MRR targets.
• Integrate AI tools to personalize outreach at scale and optimize daily operational efficiency.
• Collaborate with Product and Marketing teams to share customer insights and source testimonial stories.

Requirements

• Experience in high-volume, quota-carrying tech sales roles such as AE, AM, or CSM.
• Proven track record of hitting or exceeding revenue and expansion targets.
• Strong proficiency with CRMs (e.g., Salesforce) and customer success platforms.
• Ability to lead deep discovery and confidently handle customer objections.
• Must be able to work in a hybrid environment in Toronto or Saskatoon.
• Experience using AI tools to automate workflows and increase productivity.

Nice to have

• Experience with restaurant technology such as POS, payroll, or inventory management.
• Familiarity with restaurant operations and industry best practices.
• Proficiency in Spanish or French.

Culture & Benefits

• Comprehensive health and dental insurance available from day one.
• Equity options in a Series C, VC-backed SaaS company.
• Flexible vacation policy and a "90 Day Shift" program allowing remote work from most locations.
• Lifestyle spending accounts and a flexible parental leave program.
• Professional growth support including coaching, feedback, and development planning.
• Modern hardware setup, including the latest Apple tech and home office support.