Associate Account Manager (SaaS)

TL;DR

Associate Account Manager (SaaS): Driving revenue growth and retention for partners within the beauty and wellness industry with an accent on long-term relationship building and SMB sales. Focus on analyzing account performance, executing upsell strategies, and ensuring high partner satisfaction.

Location: On-site in Montreal, Canada

Company

AI-powered operating system for the global beauty, wellness and self-care industry, connecting salons, spas, and health practices with consumers.

What you will do

• Build and maintain long-term relationships with partners to drive revenue growth and platform retention.
• Analyze account reports and execute strategic plans to upsell and increase revenue from existing accounts.
• Collaborate with commercial, marketing, and product teams to ensure a seamless partner experience.
• Implement a consistent contact strategy across the portfolio to maintain engagement and reduce churn.
• Conduct face-to-face and video meetings to foster strong partner relationships.

Requirements

• Minimum 2 years of Account Management experience with a proven track record of revenue growth.
• 2-3 years of experience managing the full sales cycle from onboarding to long-term revenue generation.
• 2-3 years of experience selling into the SMB market.
• Fluency in both English and French is required.
• Must be based in Montreal for full-time on-site work.

Nice to have

• Experience working within the SaaS industry.
• Experience with multi-selling various products simultaneously.
• Proficiency with CRM tools, specifically Hubspot.

Culture & Benefits

• 25 days of flexible leave.
• Pension Plan with up to 5.95% employer match and 3% RRSP matching employer contributions.
• Fully covered health insurance.
• Wellness products and services via Perkbox and free counseling.
• Collaborative environment centered on face-to-face interactions.

Hiring process

• Screening stage: 30-minute video call with the Talent Team.
• First stage: 30-minute video call with the Head of Account Management.
• Second stage: 30-minute video call with the Commercial Leader.
• Final stage: 45-minute video call with the Heads of Account Management and General Manager.