Customer Operations Specialist (ERP)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Customer Operations Specialist (ERP): Managing the quote-to-order workflow, from CRM and CPQ to licensing and data administration, with an accent on process optimization and tool support. Focus on improving operational workflows, generating custom data reports, and resolving complex transaction issues for internal and external customers.
Location: Hybrid (Monterrey, Mexico)
Company
is a global provider of data-driven AI and cognitive ERP solutions that help businesses optimize and resilientize their supply chains.
What you will do
- Manage quote-to-order workflows across CRM, CPQ, and licensing tools to ensure seamless order fulfillment.
- Analyze and recommend improvements to current operational processes and policies.
- Develop custom data extracts and reports from ERP, CRM, and service management systems.
- Resolve complex internal and external customer issues related to transactions and data.
- Coordinate with business and technical teams to identify and implement system enhancements.
- Conduct training and live demo sessions for team members and cross-functional users.
Requirements
- Must be based in Monterrey, Mexico to support the hybrid work model.
- Strong knowledge of the quote-to-cash process.
- Intermediate to advanced proficiency in Excel, PowerPoint, and Word.
- Ability to work extended hours during high-volume peak periods (especially end of quarters).
- Excellent analytical, problem-solving, and interpersonal communication skills.
- Quick ability to master new software to a super-user level.
Nice to have
- Experience documenting and standardizing operational processes (SOPs, knowledge articles).
- Background in Industrial Engineering, Business Operations, or Customer Service Operations.
Culture & Benefits
- Comprehensive health and wellness benefits.
- Strong internal mobility with 25% of positions filled internally.
- Professional development via free LinkedIn Learning licenses and a Mentoring Program.
- Geographically specific education support programs.
- Inclusive global workplace that fosters innovation and partnership.
- Work-life balance policies based on mutual trust and support.
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