Deployment Success Manager (AI)

TL;DR

Deployment Success Manager (AI): Owning long-term customer outcomes for an AI-native automation platform with an accent on technical troubleshooting and scalable support systems. Focus on shipping production code fixes, driving product adoption, and building automation to scale customer success.

Location: On-site in San Francisco

Salary: $120K – $220K • Offers Equity

Company

hirify.global is an AI-native automation platform building intelligent agents that transform enterprise operations by replacing manual processes with adaptive software.

What you will do

• Own post-sale customer success and serve as the primary technical resource for troubleshooting and advocacy.
• Drive account renewals and identify opportunities to deepen and expand the product footprint.
• Build scalable tooling, automation, and playbooks to optimize support efficiency.
• Modify production code to fix bugs and build features that meet specific customer needs.
• Enable customer self-sufficiency through tailored training sessions and documentation.

Requirements

• Experience in a technical, customer-facing role within a startup environment.
• Strong technical foundation to troubleshoot production code, analyze API requests, and evaluate database states.
• Eagerness to build scalable automation systems rather than implementing one-off fixes.
• Excellent communication skills to translate complex technical concepts for various stakeholders.
• High agency and ability to thrive in fast-moving, ambiguous environments.
• Location: Must be based in San Francisco (On-site)

Nice to have

• Experience in early-stage startup environments.
• Background in writing production code or building internal tooling.
• Experience owning commercial relationships or renewals.
• Familiarity with IT, security, service management, or workflow automation.

Culture & Benefits

• Meaningful early-stage equity.
• Comprehensive health coverage and flexible PTO.
• Daily lunches, snacks, and onsite gym access.
• Regular team events and offsites.
• Culture that values innovation, ownership, and accountability.