Senior Technical Account Manager (Fintech)

TL;DR

Senior Technical Account Manager (Fintech): Managing the technical success of large merchants post-sale with an accent on product implementation and architectural guidance. Focus on reducing integration risks, driving feature adoption, and resolving critical technical issues.

Location: Remote (Canada)

Salary: $133,000 - $183,000

Company

Affirm is a fintech company reinventing credit by providing consumers flexibility to buy now and pay later without hidden fees.

What you will do

• Lead technical relationships for a designated set of merchants, building trust and long-term partnerships.
• Provide technical guidance for new integrations to reduce risk and drive adoption of new features and pilots.
• Resolve critical technical issues for accounts by coordinating multi-departmental efforts.
• Deliver early feedback to engineering and product teams during the iteration of new products.
• Identify and implement improvements to increase operational efficiencies in merchant onboarding.

Requirements

• 5+ years of experience as a TAM, Solutions Engineer, or similar customer-facing technical role.
• Ability to read code in at least two programming languages and write in at least one.
• Must be based in Canada.
• Degree in Computer Science, Mathematics, Engineering, or equivalent experience from a bootcamp.
• Familiarity with the payments ecosystem and web/mobile application architecture.
• Strong project management skills and exceptional written and verbal communication.

Culture & Benefits

• 100% subsidized medical, dental, and vision coverage for employees and dependents.
• Generous flexible spending wallets for technology, food, and lifestyle needs.
• Competitive vacation and holiday schedules to ensure work-life balance.
• Employee stock purchase plan (ESPP) to buy company shares at a discount.
• Remote-first work culture with high flexibility.