Senior Technical Account Manager (E-Commerce)

TL;DR

Senior Technical Account Manager (E-Commerce): Strategic and technical point of contact for enterprise SaaS customers, aligning business goals with platform capabilities with an accent on composable commerce and API integrations. Focus on driving product adoption, managing technical escalations, and influencing the internal platform roadmap.

Location: Hamburg, Germany. Help with relocation and VISA process is provided.

Compensation: €85,000 – €120,000 yearly

Company

hirify.global is a fast-growing enterprise commerce platform enabling brands and retailers to realize their D2C ambitions through innovation and data-driven solutions.

What you will do

• Manage technical relationships for a portfolio of 5-10 enterprise E-Commerce SaaS customers.
• Act as a trusted advisor for platform usage, integration best practices, and architectural decisions.
• Translate complex customer requirements into actionable feature requests to influence the product roadmap.
• Coordinate technical escalations with solution engineering, support, and product teams.
• Lead technical Quarterly Business Reviews (QBRs), integration reviews, and roadmap alignment workshops.
• Monitor account health, usage, and KPIs to recommend platform improvements.

Requirements

• 5+ years of experience in enterprise ecommerce, SaaS platforms, or digital consulting.
• Proven track record in technical customer-facing roles (TAM, Solution Architect, or Senior Consultant).
• Deep knowledge of ecommerce architectures, including Storefronts, APIs, OMS, PIM, and CMS.
• Familiarity with MACH principles (Microservices, API-first, Cloud-native, Headless).
• Ability to work with REST, GraphQL, webhooks, and interpret complex architecture diagrams.
• English: C1+ (Company language)

Nice to have

• Experience with ecommerce platform migrations or replatforming projects.
• Background in pre-sales engineering or post-sales consulting.
• Knowledge of platforms like Salesforce Commerce Cloud, CommerceTools, SAP Commerce Cloud, or Shopify Plus.
• Fluency in German.

Culture & Benefits

• Flexible working hours and an agile, cross-functional team environment.
• Professional training and language courses (German & English).
• Free choice of hardware and OS (Mac, Windows, Linux) for private and professional use.
• 40% discount on the ABOUT YOU online shop.
• Subsidized public transportation and reduced price for Wellpass membership.
• Dog-friendly modern office in Hamburg city center with free drinks and fruit.