Customer Delivery Integration Manager (Fintech)

TL;DR

Customer Delivery Integration Manager (Fintech): Leading the end-to-end coordination and technical implementation of API-based customer integration projects with an accent on regulatory compliance and financial services standards. Focus on managing the API lifecycle, driving platform adoption, and bridging the gap between complex technical requirements and business objectives.

Location: Must be based in Toronto, Canada (Hybrid role).

Company

hirify.global is a global RegTech leader providing AI-powered SaaS solutions to simplify complex regulatory compliance for the world’s top financial institutions.

What you will do

• Lead technically complex customer and partner integrations as the primary point of contact.
• Own the end-to-end API integration lifecycle, including onboarding, versioning, and change management.
• Define and govern API integration standards and best practices to ensure scalable onboarding.
• Partner with Product and Engineering teams to influence API roadmap priorities based on integration insights.
• Communicate complex technical concepts clearly to both technical and non-technical stakeholders.
• Manage integration risks, dependencies, and constraints to ensure successful project delivery.

Requirements

• Must be based in Toronto, Canada.
• Strong experience in customer-facing technical integration or API-led roles within financial services or regulated environments.
• Proven experience owning and supporting production, partner-facing APIs.
• Deep understanding of enterprise integration concepts including REST APIs, authentication, data mapping, and error handling.
• Familiarity with regulatory or compliance-related data concepts.
• Strong analytical and troubleshooting skills with the ability to articulate technical outcomes.

Culture & Benefits

• Global brand at the forefront of Regulatory Technology with a high-performing, fast-paced culture.
• Opportunity to work alongside experts in AI research and engineering.
• Commitment to diversity, collaboration, and professional development.
• Empowering environment that encourages ownership and career growth.