Account Manager (SaaS)

TL;DR

Account Manager (SaaS): Driving revenue growth and retention within a portfolio of assigned accounts with an accent on expansion and renewal strategies. Focus on building strategic partnerships, leveraging AI-powered workflows, and managing high-impact engagements with MSPs.

Location: Remote (Must be aligned with East Coast Time Zone)

Company

hirify.global is a fast-growing SaaS company empowering IT professionals to manage Apple devices at scale.

What you will do

• Identify and execute upsell and cross-sell opportunities to drive expansion revenue.
• Manage contract renewals and ensure long-term relationship health for a portfolio of accounts.
• Develop and implement data-driven strategic account plans with specific growth timelines.
• Conduct QBRs and routine calls to demonstrate measurable outcomes and product impact.
• Collaborate cross-functionally to advocate for customer needs and align resources.
• Integrate AI tools like Claude into research and workflow efficiency.

Requirements

• Proven experience in account management or customer success within SaaS or technology.
• Experience managing customers where Managed Service Providers (MSPs) were the target audience.
• Track record of meeting or exceeding revenue targets.
• Ability to build influential, trust-based relationships and create data-informed account strategies.
• Strong problem-solving skills and a proactive approach to facilitating solutions.

Nice to have

• Familiarity with Apple device management, MDM, RMM, or endpoint security.
• Experience with Salesforce (QtC), Gainsight, or similar CRM tooling.
• Proficiency with AI tools (Claude or similar) in daily workflows.

Culture & Benefits

• AI-forward environment that actively encourages the use of AI tools for efficiency.
• Strategic approach to account management focusing on partnerships over transactions.
• Competitive base salary and commission structure.
• Culture based on values of being Humble, Hungry, and Smart.