Client Success Manager I (SaaS)

TL;DR

Client Success Manager I (SaaS): Managing digital touchpoints and renewal strategies for public safety agencies with an accent on risk identification and customer lifecycle management. Focus on executing scaled customer success programs and coordinating risk mitigation plans to ensure long-term client retention.

Location: Hybrid (Atlanta, GA)

Salary: $55,000 - $70,000 per year

Company

hirify.global is an innovative SaaS company providing digital solutions, including body cameras and digital evidence systems, for frontline public safety professionals.

What you will do

• Serve as the primary Client Success contact for Tier 4 public safety agencies.
• Execute quarterly digital touchpoints with assigned accounts.
• Initiate and plan renewal strategies 12–18 months in advance.
• Manage administrative sales tasks, including processing quotes and purchase orders.
• Identify early risk indicators and develop coordinated risk mitigation plans.

Requirements

• 3+ years of experience in Client Success, Account Management, or customer-facing SaaS roles.
• Proven experience executing digital engagement or scaled customer success programs.
• Proficiency with CRM platforms, specifically HubSpot.
• Ability to proactively identify customer risk indicators.
• Must be based in or able to work in Atlanta, GA.
• Availability for 5–10% travel.

Culture & Benefits

• Flexible hybrid work schedule.
• Comprehensive benefits including medical, dental, vision, and 401(k) with matching.
• 15 PTO days plus a floating holiday.
• Free chef-inspired lunch from Monday to Thursday.
• Annual bonus and tuition reimbursement.
• Collaborative, mission-driven culture focused on public safety.