Scaled Account Manager

TL;DR

Scaled Account Manager (SaaS): Managing a high-volume book of business to drive renewals and expansion with an accent on operational excellence and data-driven commercial motions. Focus on collaborating with Customer Success Managers to maximize net revenue retention and optimize scalable playbooks for complex B2B customer relationships.

Location: Must be based in Chicago, IL. The role operates on a hybrid model with required office attendance on Tuesday, Wednesday, and Thursday.

Compensation: $120,000 – $135,000 (On Target Earnings).

Company

hirify.global is a customer operations platform built for B2B complexity, helping teams sync tools and conversations to scale customer relationships.

What you will do

• Manage renewals and expansion outcomes for a large portfolio of customers using structured, scalable touchpoints.
• Identify upsell and cross-sell opportunities, negotiate contracts, and close commercial deals.
• Position and sell professional services and premium support packages to accelerate customer value.
• Partner with Customer Success Managers to leverage usage data and health signals for proactive churn mitigation.
• Maintain pristine CRM hygiene, including pipeline management, renewal forecasting, and opportunity tracking.
• Collaborate cross-functionally with Support, Product, and Marketing to advocate for customer needs and optimize playbooks.

Requirements

• 2–4 years of experience in Account Management, Inside Sales, or a commercial Customer Success role.
• Proven track record of owning revenue outcomes in a quota-carrying or metrics-driven environment.
• SaaS experience is required.
• Strong operational rigor with a focus on efficiency, systems, and repeatable workflows.
• Ability to interpret product usage data and health signals to prioritize outreach.
• Must be able to work in a hybrid model in Chicago, IL.

Nice to have

• Experience with CX, support, or customer communications products.
• Experience positioning attached services or add-on packages.

Culture & Benefits

• Competitive salary and equity in a post-series D company.
• Private health insurance with no-cost plan options.
• Flexible time off policy and wellness days.
• $100 per month lifestyle stipend for fitness and wellness.
• Family planning support via Maven and mental health support.
• Winter break office closure from Christmas to New Year's Day.