Account Manager (SaaS)

TL;DR

Account Manager (SaaS): Managing client relationships and operational workflows for an AI-driven CRM platform with an accent on onboarding, CRM data integrity, and sales support. Focus on coordinating cross-functional teams, driving product adoption, and ensuring a seamless customer experience through proactive communication and pipeline management.

Company

hirify.global is an AI automation and CRM platform designed to help small and service-based businesses streamline operations and improve customer engagement.

What you will do

• Manage client communication and build strong, long-term relationships with assigned accounts.
• Support the end-to-end client onboarding process and facilitate handovers from sales to operations.
• Conduct product demos and assist clients in leveraging CRM, AI tools, and automation features.
• Maintain accurate client records, track pipeline movement, and update account information in the CRM.
• Coordinate with sales, marketing, and technical teams to resolve client requests and improve workflows.
• Research leads, prepare prospect lists, and support outreach campaigns to identify new opportunities.

Requirements

• 1–3 years of experience in account management, customer success, or sales support.
• Strong English communication skills, both written and verbal.
• Proficiency with CRM tools, Google Workspace, and Microsoft Office.
• Ability to manage multiple client tasks and follow-ups with high attention to detail.
• Understanding of sales pipelines, lead generation, and client onboarding processes.
• Proactive problem-solving skills and ability to work in a fast-paced environment.

Nice to have

• Experience with GoHighLevel, HubSpot, Apollo, LinkedIn, or Lusha.
• Background in SaaS, automation, or service-based business industries.
• Familiarity with email marketing platforms and campaign management tools.

Culture & Benefits

• Full-time employment opportunity.
• Flexible work environment with remote, hybrid, or onsite options.
• Competitive salary based on experience.
• Opportunity to work with cutting-edge AI and automation technologies.