Deposit Application Software Support Representative (Fintech)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Deposit Application Software Support Representative (Fintech): Providing frontline technical support for the SilverLake Deposits platform with an accent on resolving complex back-office banking and payment inquiries. Focus on troubleshooting application issues, managing client cases, and ensuring operational efficiency for financial institutions.
Location: Must live within a 70-mile radius of Allen, TX; Birmingham, AL; Cedar Falls, IA; Charlotte, NC; Lenexa, KS; Louisville, KY; Springfield, MO; or Monett, MO.
Company
A leading technology provider for community banks and credit unions, dedicated to delivering secure, human-centered financial solutions.
What you will do
- Provide level one troubleshooting for SilverLake Deposits processing.
- Manage and resolve client cases through a dedicated case management system.
- Research and identify root causes for application and service issues.
- Guide financial institution clients through system functionality and inquiries.
- Escalate complex technical issues to higher-level support teams.
- Participate in an on-call rotation to ensure continuous service availability.
Requirements
- Minimum 5 years of experience in a financial institution with a background in Deposit Operations.
- At least 1 year of professional customer service experience.
- Must reside within a 70-mile radius of specified office locations.
- Ineligible for immigration sponsorship; must be authorized to work in the US.
- Strong problem-solving and communication skills for technical support.
- Flexibility to work evenings, weekends, and on-call rotations.
Nice to have
- Experience with Silverlake Software.
Culture & Benefits
- Commitment to associate wellbeing with comprehensive health and financial benefits.
- Collaborative, purpose-driven culture focused on innovation and community impact.
- Supportive environment that values inclusion and professional growth.
- Modern technology-focused workplace helping financial institutions evolve.
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