Associate Application Support Analyst (Fintech)

TL;DR

Associate Application Support Analyst (Fintech): Providing technical support for digital banking and lending solutions with an accent on phone-based troubleshooting and SQL-based issue resolution. Focus on managing case queues, performing production configuration changes, and collaborating with development teams to resolve customer problems.

Location: Hybrid in Lincoln, Nebraska. Must be authorized to work for any employer in the U.S.

Company

hirify.global is a leading provider of digital banking and lending solutions for financial institutions in the U.S. and internationally.

What you will do

• Provide first-line telephone technical support and troubleshoot customer problems in a timely manner.
• Document all customer interactions and track cases using a dedicated tracking system.
• Perform precise data and configuration changes within production environments.
• Collaborate with internal implementation and development teams to escalate and resolve complex issues.
• Participate in 24x7 rotational shifts and on-call coverage.
• Test emergency product fixes provided by the development team.

Requirements

• Bachelor's degree in a relevant field or equivalent experience (0–2 years).
• Intermediate SQL skills.
• Understanding of remote support tools and basic networking concepts.
• Authorized to work for any employer in the U.S. without sponsorship.
• Fluent written and oral communication in English.

Nice to have

• Previous experience in enterprise or mid-sized software support.
• Knowledge of banking practices.
• General troubleshooting experience.

Culture & Benefits

• Hybrid work opportunities.
• Flexible time off.
• Career development and mentoring programs.
• Comprehensive health insurance and generous paid parental leave.
• Community volunteering and company philanthropy programs.
• Employee peer recognition programs.