Customer Success Manager (EdTech)

TL;DR

Customer Success Manager (EdTech): Managing and growing relationships with school districts across Canada with an accent on account growth, renewals, and customer satisfaction. Focus on driving maximum ROI for clients, identifying expansion opportunities, and coordinating technical support to ensure platform adoption.

Location: Remote (Ontario, Canada). Must be based in Ontario, Canada; travel for client visits and team sessions in Waterloo is required.

Company

hirify.global is the leading provider of student transportation management software in Canada, serving hundreds of the largest school boards and consortia.

What you will do

• Serve as the primary post-sale contact for Canadian school boards across onboarding, training, and renewal.
• Conduct proactive health checks and account reviews to drive engagement and platform adoption.
• Identify and close expansion opportunities and manage renewals to hit ARR quotas.
• Coordinate with the in-house Support Team to resolve technical service tickets and troubleshoot issues.
• Represent the company at Canadian education and transportation conferences to build relationships.
• Maintain accurate records of client interactions, pipeline, and account activity.

Requirements

• Must be based in Ontario, Canada with an understanding of the K-12 education system.
• 2-4+ years of experience in customer success, account management, or sales, ideally in SaaS, EdTech, or GovTech.
• Strong sales mindset with experience managing pipelines and closing deals.
• Confident communicator capable of presenting to senior stakeholders in person or virtually.
• Ability to manage a large and varied client portfolio with both proactive and reactive support.
• Willingness to travel within Canada and to Waterloo, Ontario.

Nice to have

• Experience working with school boards, transportation consortia, or public sector organizations in Canada.
• French language proficiency, especially for Québec and New Brunswick accounts.
• Familiarity with student transportation or K-12 operations in Canada.

Culture & Benefits

• Opportunity to join a purpose-driven team at the heart of Canada's education technology ecosystem.
• Work under the leadership of seasoned entrepreneurs with a track record of scaling successful software businesses.
• High-impact role within a rapidly scaling company investing in its customer-facing team.