Customer Success Manager (EdTech)

Location: Ontario, Canada; remote role with travel across Canada and required visits to Waterloo, Ontario for onboarding and team sessions.

Company

hirify.global provides student transportation management software for Canadian school boards and consortia, supporting route planning, operations, and communication with families.

What you will do

• Act as the primary post-sale contact for Canadian school boards across onboarding, training, product usage, and renewals.
• Conduct proactive health checks and account reviews to improve engagement, satisfaction, and platform adoption.
• Identify and close expansion opportunities involving new modules and platform features.
• Manage renewals, sales quotas, and annual recurring revenue growth across assigned accounts.
• Coordinate with the support team to resolve service tickets and help customers troubleshoot technical issues.
• Attend Canadian education and transportation conferences, client visits, and stakeholder meetings.

Requirements

• Based in Ontario, Canada, with knowledge of or willingness to learn the Canadian K–12 education system and school board operations.
• 2–4+ years of experience in customer success, account management, or sales, ideally in Canadian SaaS, edtech, or govtech.
• Experience managing a large and varied client portfolio, including proactive and reactive customer support.
• Strong communication and presentation skills for demos, training sessions, account reviews, and senior stakeholder meetings.
• Ability to collaborate with technical teams and troubleshoot common product usage issues.
• Willingness to travel within Canada and to Waterloo, Ontario for client visits, onboarding, and team sessions.

Nice to have

• Experience with Canadian school boards, transportation consortia, or public sector organizations.
• Familiarity with student transportation or K–12 operations in Canada.
• French language proficiency, especially for Québec and New Brunswick accounts.

Culture & Benefits

• Remote work with regular client travel and in-person team sessions.
• Opportunity to work in Canadian education technology and support school transportation organizations.
• Entrepreneurial environment with autonomy, initiative, and responsibility for account outcomes.
• Direct collaboration with customer support and technical teams.