Technical Account Manager Lead (SaaS)

TL;DR

Technical Account Manager Lead (SaaS): Leading and transforming the APAC TAM team from a reactive to a proactive model with an accent on scalable processes and technical mentorship. Focus on optimizing API-first integrations, reducing firefighting, and ensuring high-quality service delivery for enterprise clients.

Location: Remote, must be based in Singapore

Company

hirify.global is a powerful incentives engine that unifies loyalty, promotions, and gamification into one holistic platform for global brands.

What you will do

• Oversee day-to-day operations of the APAC Technical Account Management team to ensure high-quality service delivery and client satisfaction.
• Transition the team toward a proactive model by implementing systems that enable members to handle complex issues independently.
• Provide hands-on mentorship regarding problem-solving, client management, and technical platform capabilities.
• Establish and refine scalable tools and workflows to manage team growth and workload distribution effectively.
• Serve as the technical escalation point for critical regional customer issues, ensuring timely and effective resolution.
• Contribute to programs for proactive technical guidance and strategic client engagement to ensure optimal platform use.

Requirements

• Proven track record of leading teams of 10 or more people, preferably in a TAM or Integration Engineering capacity.
• Deep knowledge of API-first platforms and technical account management to guide team members through complex integrations.
• Familiarity with API technologies and tools such as REST, SOAP, OAuth, JSON/XML, Postman, and Swagger (OpenAPI).
• Experience with middleware platforms like Workato, Mulesoft, or Zapier.
• Ability to navigate ambiguity and thrive in fast-paced, smaller company environments.
• Must be based in Singapore.

Culture & Benefits

• Annual learning budget of 1,600 SGD and home office setup budget of 450 SGD with a 75 SGD monthly allowance.
• 30 days of annual leave, plus extra paid days for your birthday and moving day.
• Flexibility to work from abroad for up to 90 days worldwide.
• Comprehensive health coverage via Cigna Care Connect, including coverage for dependents.
• Mental health support through nilo.health and flexible workspace solutions via WeWork On-Demand.
• International, diverse, and family-friendly environment focusing on results and motivated employees.