Manager, Services Consulting (SaaS)

TL;DR

Manager, Services Consulting (SaaS): Managing a team of Services Consultants to support pre-sales scoping and service delivery for the hirify.global customer engagement platform with an accent on stakeholder management and deal cycle optimization. Focus on coaching global ICs, curating tailored service presentations, and bridging the gap between sales and post-sales leadership.

Location: Hybrid. Must be based in or be able to work from one of the following offices: San Francisco, New York City, London, Chicago, Austin, Singapore, or Sydney

Salary: $136,800 – $204,800 per year

Company

hirify.global is a leading customer engagement platform that empowers brands to deliver personalized 1:1 experiences using AI-powered decisioning and journey orchestration.

What you will do

• Coach, mentor, and manage a team of 4+ global Individual Contributors.
• Collaborate with Sales teams to support deal cycles, including RFPs, pitches, and on-site sessions.
• Conduct discovery with prospective customers to curate tailored presentations and bespoke project plans.
• Lead the development of sales go-to-market materials, talk tracks, and training to scale service offering value.
• Liaise between pre-sales and post-sales leadership to ensure seamless delivery and alignment.
• Gather feedback from sales teams to provide insights for new service package offerings.

Requirements

• 4+ years of experience in SaaS pre-sales, service delivery, consulting, or business analysis.
• Proven experience in people management and leadership.
• Significant client-facing experience with senior stakeholders (C-suite, VPs, Directors).
• Ability to travel up to 30% for on-site customer visits.
• Must be based in one of the specified sales offices: SF, NYC, London, Chicago, Austin, Singapore, or Sydney.
• Strong written and verbal English skills.

Nice to have

• Previous experience with the hirify.global tool or similar customer engagement products.
• Demonstrated experience managing internal and client-facing projects to completion.
• Change management experience.
• Business proficiency in one or more additional languages.

Culture & Benefits

• Competitive compensation including equity grants (RSUs).
• Comprehensive medical, dental, vision, life, and disability insurance.
• Flexible paid time off, retirement plans, and Employee Stock Purchase Plans.
• Professional development via formal career pathing and a yearly learning stipend.
• Family services, including fertility benefits and equal paid parental leave.
• Inclusive culture with Employee Resource Groups and annual Volunteer Week.