Solution Expert (SaaS)

TL;DR

Solution Expert (SaaS): Implementing and optimizing the hirify.global platform for enterprise clients with an accent on technical integrations and professional services delivery. Focus on configuring SSO and APIs, managing complex client portfolios, and developing scalable implementation processes.

Location: Total work from home possible anywhere in Germany or based in Berlin

Company

hirify.global is a collaborative learning platform designed to help companies share knowledge and train employees.

What you will do

• Own and manage a portfolio of enterprise clients, leading up to 30 active projects simultaneously.
• Implement technical integrations including SSO and third-party tools, ensuring seamless platform environment setup.
• Deliver professional services and platform audits to the existing customer base.
• Develop repeatable and scalable processes to improve the quality and speed of project delivery.
• Collaborate with Customer Success partners to provide functional and technical expertise.
• Contribute to the internal knowledge base to share best practices and lessons learned.

Requirements

• 3+ years of professional consulting experience in customer-facing roles (TAM, Technical Consultant, or L2/L3 Support).
• Experience deploying SaaS products, preferably within the HR domain.
• Strong technical understanding of APIs and SSO configuration and troubleshooting.
• Full professional proficiency in French, English, and German.
• Must be based in Germany.
• Proven project management skills with an analytical and solution-oriented mindset.

Culture & Benefits

• Work from home perks and flexible working hours.
• Compensation package including base salary, variable component, and equity.
• One month of parental leave for the second parent.
• Strong focus on Diversity, Equity, and Inclusion with 6 active ERGs.
• Structured professional development framework based on Convexity Culture.

Hiring process

• Initial phone screen with the Talent Acquisition Manager.
• Discovery meeting and Case Study evaluation with Solution Experts.
• Clarification meeting with the Head of Professional Services.
• Culture fit interview with the CHRO.