Solution Expert (SaaS)

Location: Remote, anywhere in Germany; Berlin is listed as the location.

Company

hirify.global provides a learning platform and related professional services for enterprise customers.

What you will do

• Become an expert in the platform and support clients with basic requests through ticketing.
• Own a portfolio of 10 enterprise clients and up to 30 active projects simultaneously.
• Answer client questions and support Customer Success partners with functional and technical topics.
• Implement integrations including SSO and third-party tools, and troubleshoot connections between learning platforms and client technical environments.
• Pitch the platform’s value, deliver professional services and platform audits, and support strategic customers throughout their contracts.
• Develop scalable delivery processes, contribute to the knowledge base, onboard another Solution Expert, and work with the partner ecosystem.

Requirements

• 3 years of professional consulting experience, preferably in a customer-facing role such as Level 2 or 3 support, Technical Consultant, or Technical Account Manager.
• Previous deployment experience with SaaS products, ideally HR-related.
• Project management skills.
• Good understanding and practical experience with APIs, SSO configuration, and troubleshooting.
• Solution-oriented, client-first approach.
• Ability to adapt communication to highly technical and less technical stakeholders and explain complex topics in simpler terms.
• Organized, structured, rational, and analytical approach, with the ability to prioritize across multiple customer implementations.
• Full professional proficiency in French, English, and German.

Culture & Benefits

• Total work from home is possible anywhere in Germany.
• Flexible hours and work-from-home perks.
• Package includes base salary, a variable component, and equity.
• One month of parental leave for the second parent.
• Six employee resource groups covering mental health, environmental sustainability, women, parents, LGBTQIA2S+, and ethnic diversity.
• Culture focused on enabling employees to make an impact and learn from one another.

Hiring process

• Phone screen with the Talent Acquisition Manager.
• Discovery meeting with a Solution Expert, followed by a case study meeting with Solution Expert coaches and a Solution Expert.
• Clarification meeting with the Head of Professional Services, culture fit meeting with the Chief Human Resources Officer, and offer.